Comments on: Why Customer Service Matters in Affiliate Networks: Lessons from PepperJam (Updated 2026)

By: Mark Mason

Mark Mason — Fri, 13 Nov 2009 20:06:38 +0000

Hey Reed — Just saw your comment (it got hung up in moderation). The post that you are referring to is from July of 2008 in the Internet Business Mastery Academy forum. It was the first post I ever made there, right after the academy opened. At that time, I was still forming my ideas about what my internet business was all about.

However, you are actually asking several pretty good questions. I think that most people start an internet business with the goal of making money. That’s usually the point of a business — to make money. For me, making money is about personal freedom to do things that I want to do. Right now — early retirement (age 50) is my personal goal. That will be a tough goal with all the weddings that I need to pay for (2 girls with one on the way). 🙂

What your passion is and why you have a business can be two different things. I am passionate about helping/teaching people, internet marketing and technology. So my business at masonworld.com is about helping people be successful in internet marketing.

Of course it helps to have business goals — and one of the more common ones to set income targets. That doesn’t mean that making money is my passion. But when I wrote that post, I was still trying to get my arms around what my business was about. The Academy is a great place to do that (figure this all out).

My thinking on this is still evolving.

To answer you last question directly, I plan on making money helping people.

Hope that helps, and thanks for the comment.

Regards,
Mark

By: Reed

Reed — Fri, 23 Oct 2009 10:52:18 +0000

Hi, I understand that you are a successful “internet marketer,” but what I don’t like is that I found you in the Internet Business Mastery Academy website. As you know, the whole course is about understanding what your passion is and profiting off of it (afterall, you subscribed to it!). After reading your blog I’m guessing your passion is money? I’m not sure I understand it, but of course I’ve just read only a portion of it. I did see though that you posted that your goal was “to make $500/month by the end of 2008, $5000/month by the end of 2009 and $20,000/month by the end of 2010. All of this while maintaining my current J.O.B.” How do you plan on doing that? Promoting get rich products or what?

I’m sorry, I just don’t see how that is a passion.

Cheerio 🙂

By: nukemdomis

nukemdomis — Fri, 16 Oct 2009 17:37:27 +0000

I agree when it comes to PJ customer service. Ashley Lettich is my affiliate manager and she’s always been ‘on-point’. Not being a super affiliate didn’t change the way I was treated when I CALLED them….it was almost as if she couldn’t see my balance.

PJ does have good customer service, and sometimes even great service, but it’s not legendary (except maybe your experience).

If PJ were to call affiliates 1 year or so after joining the program and simply offer a couple 30-sec tips on what they could do better to increase their numbers, that would be legendary. As a new affiliate, I devoted time to networks that I felt were doing everything they could to make us/them profitable.

By: Mark Mason

Mark Mason — Tue, 13 Oct 2009 02:20:04 +0000

In reply to pamba.

Thanks for your comments on the blog Pam — now get back to work. Can’t believe you are reading my blog at school instead of doing math or something. 🙂

By: pamba

pamba — Thu, 08 Oct 2009 08:48:06 +0000

hi daddy!
im at skool and im really bored!
its the DREADED indor recess!
i cant get 2 my email and emial u….so im leaving you a comment!
iuv u!
iuv
pammy 🙂

By: Michelle Adams

Michelle Adams — Thu, 08 Oct 2009 08:13:42 +0000

Thanks for the heads up Mark, I didn’t realise that ebay cancel accounts because of lack of use. I have mine sitting in the background and have a big project I planned to commence next year that would incorporate ebay, maybe I should be doing more with it now!

I’m with PepperJam too so maybe if the worst happened and my account was cancelled I could get some great service like you’ve received from Mandy to help me win it back, which is good to know. Thanks. 🙂